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Hotel Reservations Agent

Company: Knott's Berry Farm
Location: Buena Park
Posted on: July 4, 2024

Job Description:

Overview:$16.90 / hour -This position is responsible for creating, modifying, and canceling guest reservations. Agents are required to send out confirmation emails, answer guest questions, resolve guest concerns, and access guest's requests. - This individual must also process group, travel agent, company, internet and FIT reservations, including processing rooming lists and routing payments properly. -Part-time Position -Are you looking for a fun and rewarding job? Interested in meeting people from all over and gaining skills that will last a lifetime? Then Knott's Berry Farm is the place for you! -Working at Knott's Berry Farm, you will have access to these amazing perks: -

  • Complimentary admission to Knott's Berry Farm and all Cedar Fair parks
  • Earn complimentary tickets for your friends and family
  • Discounts on food and merchandise
  • Special events for associates only
  • Building lifelong friendships -
  • Resume building skills -
  • Flexible schedule
  • Employee recognition programs
    • Processes guest, group, travel agent, company, internet, FIT and other types of reservations in accordance with company policy.
    • Provides the guest with the correct information on room occupancy, - cost of room, available packages, and contents of the guest rooms both standard and upgraded.
    • Ensures that all reservations are accurate and the required deposits are obtained.
    • Answers the telephones in a courteous and friendly manner, providing prompt and quality service.
    • Has knowledge of each block code and ensures that each reservation is coded correctly. Ensures group rooming lists are entered correctly with proper routing, if necessary.
    • Obtains credit card information and ensure that this information is secure to protect the guests.
      • Prefer one year experience Hotel Front Desk
      • Must be friendly and outgoing.
      • Must have excellent communication and interpersonal skills and the ability to deal with the guest both in person and over the phone.
      • Must be able to perfom a multiple tasks in a fast-paced enviornment.
      • Must have a basic knowledge of computers, math and be able to type 25 wpm.
      • Telephone experience preferred.

Keywords: Knott's Berry Farm, Buena Park , Hotel Reservations Agent, Sales , Buena Park, California

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