Service Rep

Company: Yamaha Corporation of America
Location: Buena Park
Posted on: March 9, 2023

Job Description:

DescriptionYamaha employees are committed to helping everyone progress, express and connect through music and sound. We offer innovative, finely crafted and award-winning products for the entire journey. As the world's largest musical instrument manufacturer, we are known for our quality, customer service and innovation.
Yamaha is looking for a passionate and experienced Professional Audio Repair Technician for pro-audio, commercial audio, consumer AV who enjoys solving customers issues to drive positive results. Support levels include Yamaha authorized dealers, field technical support, in-house repair, software support and pre-sale customizations.
Here's What You'll Do:

• Perform repairs for both warranty and non-warranty
  
• Provide technical support for technician's inbound inquiries ensuring high customer satisfaction
  
• As needed, priorities repairs, perform updates, refurbish and pack all product types
  
• Conduct technical training seminar to field technicians
  
• Assist with and manage processing of invoices of repairs to dealers and end-users with Oracle
  
• Capture detailed repair data including repair cost in the Oracle module
  
• Authorize field tech warranty claims to ensure validity and proper payment
  
• Assist with developing internal policies for the Service Department.
  
• Provide support with any customer repair concerns
  
• Develop internal knowledge articles for level one customer support
  
• Develop external FAQ for customer self-service support
  Here's What You'll Bring to the Table
  Required:
  
  • 2+ year professional work experience in Pro Audio / Commercial Audio service field.
    
  • Associates degree (AA) or equivalent from two-year college or technical school.
    
  • Training experience.
    
  • Ability to read schematic diagram and block diagram.
    
  • Flexibility to travel at a short notice.
    
  • Excellent communication skills
    
  • Strong collaboration and ability to work in a team-oriented environment
    
  • Complete any additional assignments as needed
    Preferred:
    
    • Proficient in MS Office, preferred knowledge in Oracle and Salesforce
      Here's What We'll Bring to the Table:
      
      • Comprehensive benefits package including Medical, Vision, Dental, LTD, Life-Insurance and 401k with match AND automatic contributions
        
      • Performance based bonus program
        
      • Robust employee wellness programs including free music lessons
        
      • Gym and wellness reimbursement program
        
      • Tobacco cessation reward program
        
      • Free concerts from award winning artists
        
      • Discounted hotel, travel, entertainment, and other attractions
        
      • Employee product purchase program
        
      • Flexible work options (including hybrid schedule)
        
      • Casual dress
        
      • Vacation, sick-time and personal floating holidays
        
      • Inclusive and passionate culture
        
      • Opportunity to be part of something bigger; changing people's lives through music and sound
        Compensation
        
        • Up to $38.00 per hour
          
        • The posted compensation is the base pay. This is the hiring range and does not include bonus potential or the value of benefits. The hiring range does not reflect total earning potential over time
          If this role is 'music to your ears', please apply!Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Yamaha Corporation of America, Buena Park , Service Rep, Sales , Buena Park, California