Hotel Reservations Agent

Company: Knott's Berry Farm
Location: Buena Park
Posted on: January 25, 2023

Job Description:

Overview:
This position is responsible for creating, modifying, and canceling guest reservations. Agents are required to send out confirmation emails, answer guest questions, resolve guest concerns, and access guest's requests. - This individual must also process group, travel agent, company, internet and FIT reservations, including processing rooming lists and routing payments properly. -Starting Rate at $16.90/hr -Are you looking for a fun and rewarding job? Interested in meeting people from all over and gaining skills that will last a lifetime? Then Knott's Berry Farm is the place for you! -Working at Knott's Berry Farm, you will have access to these amazing perks: -

• Complimentary admission to Knott's Berry Farm and all Cedar Fair parks
• Earn complimentary tickets for your friends and family
• Discounts at stores -
• Discounts on food
• Special events for associates only
• Building lifelong friendships -
• Resume building skills -
• Flexible schedule
• Employee recognition programs
  Responsibilities:
  
  • Processes guest, group, travel agent, company, internet, FIT and other types of reservations in accordance with company policy.
  • Provides the guest with the correct information on room occupancy, - cost of room, available packages, and contents of the guest rooms both standard and upgraded.
  • Ensures that all reservations are accurate and the required deposits are obtained.
  • Answers the telephones in a courteous and friendly manner, providing prompt and quality service.
  • Has knowledge of each block code and ensures that each reservation is coded correctly. Ensures group rooming lists are entered correctly with proper routing, if necessary.
  • Obtains credit card information and ensure that this information is secure to protect the guests.
    Qualifications:
    
    • Prefer one year experience Hotel Front Desk
    • Must be friendly and outgoing.
    • Must have excellent communication and interpersonal skills and the ability to deal with the guest both in person and over the phone.
    • Must be able to perfom a multiple tasks in a fast-paced enviornment.
    • Must have a basic knowledge of computers, math and be able to type 25 wpm.
    • Telephone experience preferred.

Keywords: Knott's Berry Farm, Buena Park , Hotel Reservations Agent, Sales , Buena Park, California