Hotel Reservations Agent
Company: Knott's Berry Farm
Location: Buena Park
Posted on: January 25, 2023
Overview:$16.90 / hour -This position is responsible for
creating, modifying, and canceling guest reservations. Agents are
required to send out confirmation emails, answer guest questions,
resolve guest concerns, and access guest's requests. - This
individual must also process group, travel agent, company, internet
and FIT reservations, including processing rooming lists and
routing payments properly. -Are you looking for a fun and rewarding
job? Interested in meeting people from all over and gaining skills
that will last a lifetime? Then Knott's Berry Farm is the place for
you! -Working at Knott's Berry Farm, you will have access to these
amazing perks: -
- Complimentary admission to Knott's Berry Farm and all Cedar
- Earn complimentary tickets for your friends and family
- Discounts on food and merchandise
- Special events for associates only
- Building lifelong friendships -
- Resume building skills -
- Flexible schedule
- Employee recognition programsResponsibilities:
- Processes guest, group, travel agent, company, internet, FIT
and other types of reservations in accordance with company
- Provides the guest with the correct information on room
occupancy, - cost of room, available packages, and contents of the
guest rooms both standard and upgraded.
- Ensures that all reservations are accurate and the required
deposits are obtained.
- Answers the telephones in a courteous and friendly manner,
providing prompt and quality service.
- Has knowledge of each block code and ensures that each
reservation is coded correctly. Ensures group rooming lists are
entered correctly with proper routing, if necessary.
- Obtains credit card information and ensure that this
information is secure to protect the guests.Qualifications:
- Prefer one year experience Hotel Front Desk
- Must be friendly and outgoing.
- Must have excellent communication and interpersonal skills and
the ability to deal with the guest both in person and over the
- Must be able to perfom a multiple tasks in a fast-paced
- Must have a basic knowledge of computers, math and be able to
type 25 wpm.
- Telephone experience preferred.
Keywords: Knott's Berry Farm, Buena Park , Hotel Reservations Agent, Sales , Buena Park, California
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