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Customer Service Representative

Company: Sun West Mortgage Company Inc.
Location: Buena Park
Posted on: June 24, 2022

Job Description:

Sun West is a nationwide full-service mortgage lender with 40 years of experience and is proudly family-owned. We are looking for a Customer Service Representative that will act as the liaison between our company and our family of homeowners. A successful candidate must be able to grasp new concepts quickly, demonstrate exceptional attention to detail and take pride in seeing tasks through to completion. Room for advancement!!! $16.00 to $23.00 per hour Responsibilities: The ideal candidate will demonstrate an aptitude for effectively solving complex customer service issues while delivering best in class service regarding home mortgage loans Qualifications: Customer Service Call Center experience Collection experience is a plus Mortgage experience is a plus Bilingual - Spanish is a plus Requisite Skills: Strong written and verbal communication Active listening Excellent time management Identify and assess customer's needs Provide accurate, valid and complete information Ability to comprehend and follow directions Computer skills and ability to adapt to company systems Ability to multi-task and remain focused Document clear and concise comments Accept and apply constructive feedback

Job Requirements:

  • Handle incoming customer service calls
  • Dispatch incoming customer phone calls
  • Accept customer calls and return customer
  • Maintain customer service related information for customer accounts
  • Ensure quality customer service and customer satisfaction
  • Maintain customer service voicemail and return customer calls
  • Provide customers with superior customer service
  • Provide customer service for internal customers
  • Capturing customer information and answering customer inquiries
  • Resolve inbound customer calls regarding account
  • Take customer orders and provide high-quality customer service
  • Make out going customer service calls
  • Work with customer service manager to ensure proper customer service
  • Resolve any customer service issues
  • Answering inbound calls and providing excellent customer service
  • Provide customer support and handling customer inquiries
  • Combining excellent customer service skills
  • Assure quality customer service to all customers
  • Provide exceptional customer service to all customers
  • Provide superior customer service with all customer interactions

Keywords: Sun West Mortgage Company Inc., Buena Park , Customer Service Representative, Sales , Buena Park, California

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