Customer Service Representative

Company: 99 Ranch Market
Location: Buena Park
Posted on: May 15, 2022

Job Description:

99 Ranch Market is the largest Asian supermarket chain in the United States, with over 61 store locations across 10 states and more to come We are passionate and honored to shape the Asian Supermarket culture within the grocery industry. "For 100, we try harder" is our commitment to always provide the best products and services to the communities we serve. With our new expansion strategy and efforts in our cross-generational transition to continue growing our footprint across the country, we welcome YOU to join and grow alongside our family RESPONSIBILITIES The customer service representative will be responsible for answering customer inquiries, providing product information, and helping the customer by being informative, empathetic, and eager to quickly solve a customer---s problem. Handle daily in and outbound calls to customers to answer questions, set up refund & exchange processes and set the expectations and next steps. Send and respond to daily emails from customers to provide answers to questions and communicate with the store operation team to update their cases. Build and maintain company-customer relationships. Consistent following up on promises and commitments in a timely manner with customers. Develops collaborative partnerships with cross-functional team members and partners to best serve customers. Customer service case management manages new & existing cases, responds to customers daily, and prioritizes communications. QUALIFICATIONS 1 year experience in a Call Center/Customer Service Computer Skills (PC) and with the ability to work with multiple systems at one time. Fluency in English and Chinese is required with good telephone and written communication skills. Be legally authorized to work in the USA. Preferred Skills: CRM systems (e.g., HubSpot) and Microsoft Tools (Excel, Word, etc.). Position Details: Employment Type: Full Time. Location: 6338 Regio Ave., Buena Park, CA 90620. Salary: $20/hr - $22/hr, DOE Benefits: Medical, Dental, and Life Insurance 401(k) Retirement Savings Plan with 4% Company Match Employee Referral Bonus up to $600 Long-Term Service Award Employee Discount Paid Time Off Disclaimer: Tawa Group dba 99 Ranch Market, is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Keywords: 99 Ranch Market, Buena Park , Customer Service Representative, Sales , Buena Park, California