Customer Service Account Rep
Location: Buena Park
Posted on: May 6, 2021
Customer Service Representative Santa Ana, CA Rate: up to
22.50/hr. (DOE) Schedule: 6:30 am-3:30 pm OR 8:00 am -5:00 pm We
are seeking a customer-service orientated individual to be
responsible for processing customer orders; responding to technical
inquiries; following up on sales leads, and providing competent and
enthusiastic customer service. Job Duties:
- Use company ERP system to enter purchase orders received by
telephone, mail, fax, email and website,
- Investigate and answer inquiries regarding the status of an
order using company ERP system along with shipment tools
- Receive, register, and process customer orders and shipment
related complaints by writing up forms and using the computer to
process returns, replacements, and/or requests for credit.
- Set up and manage standing orders. This includes follow-up with
Pricing Representative for quote renewal.
- Ability to correspond in a timely manner to high volume of
email correspondence from internal and external customers.
- Ability to work under pressure.
- Ability to work well as a team, demonstrating a positive and
- Ability to prioritize work and meet deadlines.
- Answer invoicing calls in a friendly, professional manner.
- Provide exceptional customer service in all verbal and written
correspondence with customers to address all their needs.
- Communicate and collaborate effectively in all verbal and
written correspondence with other departments to process orders or
provide information for customers
- Effectively use problem solving to address customer inquiries
and resolve issues regarding order error and returns
- Routinely send concise and effective correspondence to
customers regarding updated backorder information and inquiries on
purchase order price discrepancies
- Other duties as assigned or needed relevant to job function and
skills Please apply and I will reach out to you. Thank you! Why
Kelly -- ? As a worker today, it's up to you to take charge of your
career and look for opportunities to learn, grow, and achieve your
potential. Helping you find what's next is what we're all about. We
know what's going on in the evolving world of work-just ask the
440,000 people we employ each year. Connecting with us means
getting the support, guidance, and opportunities needed to take
your career where you may have never imagined. About Kelly -- At
Kelly, we're always thinking about what's next and advising job
seekers on new ways of working to reach their full potential. In
fact, we're a leading advocate for temporary/nontraditional
workstyles, because we believe they allow flexibility and
tremendous growth opportunities that enable a better way to work
and live (plus, did we mention we provide a ton of benefits ?).
Connecting great people with great companies is what we do best,
and our employment opportunities span a wide variety of workstyles,
skill levels, and industries around the world. Kelly is an equal
opportunity employer committed to employing a diverse workforce and
providing accommodations for people with disabilities in all parts
of the hiring process as required under its Employment
Accommodation Policy. Kelly will work with applicants to meet
accommodation needs that are made known to Kelly in advance.]]
Keywords: Kelly, Buena Park , Customer Service Account Rep, Sales , Buena Park, California
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