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Customer Service Representative- Door Industry

Company: Door Manufacturer
Location: Buena Park
Posted on: May 5, 2021

Job Description:

Job Description The customer service representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with assigned customers and team members within the customer service department. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Makes contact with assigned customers via phone or email to develop the relationship. 2. Processes customer estimates and orders. 3. Maintains customer database: updates data and communicates necessary changes to Manager. 4. Understands and determines customers needs, and encourages customers to purchase additional products. 5. Manages customer queries and claims. 6. Follows-up on estimates and negotiates price within parameters set by Manager to obtain order. 7. Takes ownership in achieving annual sales plan by territory. 8. Participates in product and self-improvement training. 9. Works closely with Outside Sales Representative to coordinate a successful relationship with assigned customers. Competencies 1. Customer/Client Focus. 2. Computer literate. 3. Numeric, Oral and Written Proficiency. 4. Teamwork Orientation. 5. Technical Capacity. Supervisory Responsibility This position has no supervisory responsibilities. Work Environment This job operates in an office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands Prolonged sitting and terminal use and minimal lifting of office equipment and supplies. Overtime may be required. Position Type and Expected Hours of Work This is a full-time position. Typical days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. Some flexibility in hours is allowed, but the employee must be available during the core work hours and must work 37.5 hours each week to maintain full-time status. Education 1. A High School diploma is required and some college preferred. Experience 1. Minimum of one (1) to two (2) years experience in customer service, preferably in a manufacturing environment. 2. Architectural and/or Residential Door knowledge preferred but not required. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Keywords: Door Manufacturer, Buena Park , Customer Service Representative- Door Industry, Sales , Buena Park, California

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