Customer Service Representative- Door Industry
Company: Door Manufacturer
Location: Buena Park
Posted on: May 5, 2021
Job Description The customer service representative is
responsible for providing effective customer service for all
internal and external customers by using excellent, in-depth
knowledge of company products and programs as well as communicating
effectively with assigned customers and team members within the
customer service department. Essential Functions Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions. 1. Makes contact with assigned
customers via phone or email to develop the relationship. 2.
Processes customer estimates and orders. 3. Maintains customer
database: updates data and communicates necessary changes to
Manager. 4. Understands and determines customers needs, and
encourages customers to purchase additional products. 5. Manages
customer queries and claims. 6. Follows-up on estimates and
negotiates price within parameters set by Manager to obtain order.
7. Takes ownership in achieving annual sales plan by territory. 8.
Participates in product and self-improvement training. 9. Works
closely with Outside Sales Representative to coordinate a
successful relationship with assigned customers. Competencies 1.
Customer/Client Focus. 2. Computer literate. 3. Numeric, Oral and
Written Proficiency. 4. Teamwork Orientation. 5. Technical
Capacity. Supervisory Responsibility This position has no
supervisory responsibilities. Work Environment This job operates in
an office setting. This role routinely uses standard office
equipment such as computers, phones, photocopiers, filing cabinets
and fax machines. Physical Demands Prolonged sitting and terminal
use and minimal lifting of office equipment and supplies. Overtime
may be required. Position Type and Expected Hours of Work This is a
full-time position. Typical days and hours of work are Monday
through Friday, 8:00 a.m. to 5 p.m. Some flexibility in hours is
allowed, but the employee must be available during the core work
hours and must work 37.5 hours each week to maintain full-time
status. Education 1. A High School diploma is required and some
college preferred. Experience 1. Minimum of one (1) to two (2)
years experience in customer service, preferably in a manufacturing
environment. 2. Architectural and/or Residential Door knowledge
preferred but not required. Other Duties Please note this job
description is not designed to cover or contain a comprehensive
listing of activities, duties or responsibilities that are required
of the employee for this job. Duties, responsibilities and
activities may change at any time with or without notice.
Keywords: Door Manufacturer, Buena Park , Customer Service Representative- Door Industry, Sales , Buena Park, California
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