Shipping Clerk I

Company: Idexcel
Location: Fullerton
Posted on: May 3, 2025

Job Description:

Job Title: CSR (Logistics Data Entry, Tracking & Tracing)

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Location: Fullerton, CA
Duration: 12 months


Responsibilities:
Tracking & Tracing: Monitor shipments in transit, update tracking systems, and proactively communicate status updates to clients.
Data Entry: Accurately input shipment details, updates, and customer information into logistics management systems.
Customer Service: Respond to client inquiries via phone, email, and chat regarding shipment statuses, delays, or issues.
Issue Resolution: Investigate and resolve delivery discrepancies, delays, and customer complaints in a professional and timely manner.
Carrier Communication: Coordinate with carriers and drivers to ensure timely pickups and deliveries.
Documentation: Maintain accurate records of shipments, proof of deliveries, and service logs.
Collaboration: Work closely with warehouse, dispatch, and sales teams to streamline logistics operations.
Compliance: Ensure all shipment documentation follows company and regulatory requirements.

Qualifications & Requirements:
Experience: Prior experience in logistics, supply chain, transportation, or customer service preferred.


Technical Skills:
Must have experience with Microsoft Outlook and Excel.
Proficiency in data entry and logistics software (TMS, WMS, or similar systems).
Communication: Excellent verbal and written communication skills.
Attention to Detail: Strong accuracy in data entry and documentation.
Problem-Solving: Ability to troubleshoot issues and provide quick resolutions.
Multitasking: Capability to handle multiple tasks in a fast-paced environment.
Team Player: Works well with cross-functional teams and clients.

Preferred Qualifications:
Experience in freight forwarding, trucking, or 3PL logistics.
Knowledge of shipping regulations and industry best practices.
Bilingual (English & Spanish) is a plus.

Keywords: Idexcel, Buena Park , Shipping Clerk I, Professions , Fullerton, California