Team Member - Maintenance
Company: Jack in the Box Franchisee
Location: Buena Park
Posted on: January 26, 2023
Job Description:
'This job posting is for a position in a restaurant owned and
operated by an independent franchisee, not Jack in the Box Inc.
This means the independent franchisee, and not Jack in the Box Inc.
will be your employer if you are hired. The independent franchisee
is responsible for all employment related matters in the restaurant
including, among other things, setting any requirements for this
job and all decisions concerning hiring, firing, discipline, wages,
supervision, staffing and scheduling.'
POSITION DESCRIPTION:
Job Title: TEAM MEMBER
Reports To: Restaurant Manager
Exemption: Non-Exempt
POSITION SUMMARY:
Responsible for delivering an exceptional guest experience by
consistently providing excellent service, great tasting/quality
food, and a clean restaurant environment for all guests by
performing one or more workstations in accordance with JIB
procedures, systems, and standards, and 20/20 guest
expectations.
Guest Expectations:
Well-Trained
- (Hassle Free) Always says "YES" to the guest and works with the
team to help solve problems; follows the 3-steps (Listens, Says
Sorry, Makes it Right) if a problem occurs; and uses JIB Smart
Selling standards as appropriate.
- Is very knowledgeable and answers guest questions quickly and
accurately
- Is well prepared and remains calm and productive during busy
times; does not look rushed.
Neat and Well -Groomed
- (Clean) Follows JIB uniform and grooming standards.
- Cares about looking nice and professional; shirt is tucked in;
hair is contained via a hat, visor and/or hairnet, and uniform is
clean and unwrinkled.
Friendly
- (Friendly) Acknowledges each guest with a smile, treats
everyone with care and respect, always has a positive and friendly
attitude.
- Makes guests feel welcome and special by being ready, smiling,
and connecting.
- Follows the JIB Hospitality Model on how to treat guests.
Well-Staffed
- (Clean) Maintains restaurant cleanliness
(interior/exterior).
- Is ready and prepared to serve guests as they arrive.
- Is organized and responsible.
- Asks for help, when necessary, to meet guests' needs.
- Is a good team player and assists co-workers when able.
- Follows the JIB Restaurant Policies and Rules in regard to
scheduled working hours, breaks, and timekeeping.
Food Tastes Great
- (Food Quality) Makes sure the food looks and tastes great and
is high quality.
- Cares about food presentation; takes the extra time if
needed.
- Ensures taste, appearance, and temperature standards are met
for all products.
Consistent and Quick Service
- (Fast) Shows a sense of urgency, hustles, begins cooking and
assembling orders immediately, greets guest.
- Offers consistent, quick service and is always ready and
prepared.
Order Accuracy
- (Accurate) Communicates and works with team to ensure order is
accurate for the guest, repeats orders following JIB
standards.
- Always provides the appropriate number of condiments, napkins,
and utensils.
- Repeats the order to guests by looking in the bag/basket as
they hand them their food.
- Follows bagging standards to ensure quality and accuracy.
Food Safety
- (Food Safety) Makes sure food is safe for the guest by
following all food safety policies and procedures.
- Follows all hand washing and glove procedures.
It's All About:
Brand Ambassador
- Has passion for the business and pride in Jack in the Box.
- Inspires team members to embrace the brand.
- Is proud to represent Jack in the Box.
Focus on the Guest
- Treats guests with care and respect.
- Is passionate about serving the guest.
- Has a happy, friendly personality that is engaging to both the
guest and other employees.
- Reads the guest and anticipates their needs. Pays attention to
guests' verbal and non-verbal communications and addresses them
proactively.
- Handles guest complaints - says "Yes" to the Guest without
arguing, questioning or assuming the guest is wrong. Does what is
right for the guest.
- Understands that a guest is never an interruption.
- They are the first priority.
Team Skills
- Treats fellow team members with care and respect.
- Is a good team player.
- Has a positive can-do attitude.
- Is dependable and reliable.
- Is willing to help others.
- Keeps calm and does not show signs of stress.
- Is open and willing to work with people of all backgrounds.
Commitment
- Thrives in a fast-paced, high energy, team environment.
- Performs professionally during difficult situations and/or high
volume times.
- Takes pride in utilizing systems in the restaurant to produce
quality products and keep the restaurant clean.
- Takes corrective action to resolve issues that could jeopardize
food safety or food quality.
- Is flexible and changes direction based on the needs of the
business.
- Works with a sense of urgency.
- Knows the products and menu.
- Follows Jack in the Box policies and standards.
Front of Restaurant:
Includes, but not limited to duties, described below. Performs
other duties as assigned or directed.
Guest Service(Dine In/Drive-Thru)
- Immediately acknowledges and welcomes guests.
- Takes and clarifies orders, assists guests with menu selection
as appropriate.
- Enters order in POS system, collects money, and makes
change.
- Always thanks guest upon completion of order taking.
- Assembles order, works with backup position to ensure order is
prepared timely and accurately; personally hands or delivers orders
to guests.
- Maintains cleanliness and stocking of work area.
Interior
- Empties trash cans, sweeps and mops floors, cleans dining room
tables and chairs, cleans windows and doors.
- Cleans and stocks restrooms.
- Cleans and maintains equipment, including drink dispenser, ice
bins, and POS equipment.
- Cleans miscellaneous interior items (i.e. wipes down menu
boards, order counter, etc.).
- Visually checks and inspects all areas for cleanliness.
Exterior
- Sweeps and picks-up trash in parking lots, drive-thru area,
sidewalks, and curbs.
- Empties trash cans, and cleans miscellaneous exterior items
(i.e. - drive-thru menu board).
- Cleans drive-thru and dumpster slabs.
- Visually checks and inspects all areas for cleanliness.
Back of Restaurant:
Includes, but not limited to, duties described below. Performs
other duties as assigned or directed.
Grill
- Reads grill video monitor to prepare ordered products.
- Prepares menu products according to procedure, including:
warms/toasts/grills bread products, cooks items on grill, operates
timers and removes products when timer sounds.
- Discards ingredients/products that have expired or don't meet
quality standards.
- Sets up and maintains equipment; keeps workstation stocked;
maintains cleanliness of work area, wearing appropriate safety
equipment.
Assembly
- Reads video monitor and assembles products using correct
ingredients and portioning, correctly packages products, and
verifies the appearance and quality of presentation, temperature of
product, and order accuracy before delivery to guest.
- Discards ingredients/products that have expired or don't meet
quality standards.
Prep
- Places frozen products in appropriate place to defrost, places
defrosted product in proper container and storage area, and
arranges product for first-in, first-out rotation.
- Opens product packages, places in proper storage units, and
affixes shelf life labels.
- Ensures all food prep and storage areas are kept neat and clean
at all times, and complies with JIB food safety standards.
- Visually checks and inspects all ingredients for
freshness.
- Measures, assembles, and prepares ingredients for various
products according to product mix information.
Fryer
- Reads fryer video monitor prepare ordered products.
- Prepares fryer products, including: places product in
appropriate rack/basket and places in correct fryer, operates
timers, removes/drains product when timer sounds, codes product,
places product in appropriate container and/or holding bin.
- Maintains cleanliness and stock of work station areas including
the fryer prep area, display bin, freezer, refrigerator, and
holding units.
Interior
- Empties trash cans, sweeps and mops floors, vacuums carpet,
washes tables and chairs, cleans windows and doors; cleans and
stocks restrooms.
- Washes and sanitizes dishes and utensils by hand or using
dishwasher.
- Changes or filters fryer shortening wearing required safety
equipment, scrubs fryer units, discards old shortening, cleans
vents and fryer screens.
- Cleans and maintains equipment, including storage freezer,
storage refrigerator, drink dispenser, ice bins, syrup lines,
grease catch pans, and POS equipment.
- Cleans miscellaneous interior items (i.e. wipes down menu
boards, order counter, etc.).
- Visually checks and inspects all areas for cleanliness.
Exterior
- Sweeps and picks-up trash in parking lots, drive-thru area,
sidewalks, and curbs.
- Empties trash cans, and cleans miscellaneous exterior items
(i.e. - drive-thru menu board).
- Cleans drive-thru and dumpster slabs. Visually checks and
inspects all areas for cleanliness.
Receiving & Storage
- Receives and stores products on delivery following established
procedures.
QUALIFICATIONS:
Experience -
- Guest service or food cook/preparation experience helpful;
- comfort working in a high volume, fast-paced restaurant
environment.
Knowledge/Skills/Abilities -
- Must be at least 16 years old.
- Understands and communicates clearly in English, may require
ability to speak another language based on location of
restaurant.
- Ability to read and understand written English, perform basic
math (add, subtract, multiply); perform multiple tasks at once; and
work effectively in a team environment.
Physical Requirements -
- Ability to stand and walk approximately 90%-95% of shift and
move freely throughout the restaurant; ability to lift and carry
15-25 lbs.
- Ability to listen to guests' orders, operate a cash register,
and read video monitors.
REASONABLE ACCOMMODATION:
Jack in the Box, Inc. and its affiliates will make reasonable
accommodations to allow a qualified individual with a disability to
enjoy equal employment opportunities and to perform the essential
functions of the job. This position description should be applied
accordingly.
Keywords: Jack in the Box Franchisee, Buena Park , Team Member - Maintenance, Professions , Buena Park, California
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