Senior Support Technician
Company: Orora Packaging Solutions
Location: Buena Park
Posted on: February 24, 2021
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Job Description:
Position SummaryThe technician is primarily responsible for
analyzing, problem solving, testing, modifying, creating and
developing enhancements to the enterprise OPS infrastructure. This
position must specialize int Windows and Macintosh support, online
cloud service support, desktop imaging, mobile devices, and
audiovisual technologies.This position contributes tot the
continued operation and development of the OPS's Information
Technologies (IT) department including physical/virtual server,
hardware deployment, software installation, architectural design,
systems analysis, enhancement design, purchase recommendations and
research, capacity planning, performance analysis, monitoring,
documentation, and reporting.This role focuses on providing support
for the front-end delivery of technical solutions to our CoWorkers.
In this role you are responsible for resolving end-user issues on
their computing equipment and applications. Key responsibilities
include installing hardware and software systems, maintaining or
repairing equipment, troubleshooting a variety of computer issues,
setting up computer security measures, configuring computer
networks, offering technical support for on-site or via phone or
emailThis role requires high skill and proficiency in the
theoretical and practical application of specific computer systems
and analysis, including the deployment and enhancements to
customized software engineering tools and
scripts.ResponsibilitiesType of Work* Performs all tasks with
customer-centric focus. Consults with users to determine hardware,
software, or system functional specifications and improvements*
Engaged in design, development, documentation, analysis, creation,
testing, or modification of computer systems or programs based on
and related to, user or system design specifications* Analyzing and
weighing individual customer (internal and external) needs with the
overall needs of the business 100% of the time.* Engage in work
that requires significant discretion and independent judgment.*
Partners with other team members in analyzing software and hardware
requirements and developing action plans for accomplishing and
implementing company goals through appropriate technical solutions
at least 40% of the time.Primary Duties* Own and develop the
operational processes, policies and infrastructure documentation to
allow repeatability & awareness of the maintenance of
infrastructure services & systems 5% of the time.* Monitors and
maintains existing systems, performing performance analysis,
upgrade, patches, and necessary operations at least 10% of the
time.* Collaborate with users to identify, develop and enhance
computer systems and specifications.* Partners with application
developers to determine system compatibility and enhance usage.*
Problem-solving with escalated tickets and issues from other teams
at least 70% of the time.* Develop, design and implement division
requests for new construction at division locations with the
advisement of the business and other infrastructure team members at
least 15% of the time.Technical Domains The following experience is
required for this position:3-5 Years of Experience in the following
areas is necessary for this position:DomainSymantec GhostWindows
7Windows 10Macintosh SystemsActive DirectoryOffice 365365
SharepointVideo ConferencingMobile Device SetupCapabilities and
Availability- Position may require travel between various OPS
divisions- Position may require participating in meetings outside
of normal business hours including occasional evenings and/or
weekends- Position requires being available after hours.- Performs
other duties and/or responsibilities as assigned.- Position may
require mentorship of other infrastructure personnel.- Senior level
of position may have temporary supervision of
employees.QualificationsEducation and Experience:* Bachelor's
degree in Computer Science, Information Systems, or other related
field, or equivalent work experience a plus.* Must have a minimum
number of years of demonstrated education, training and experience
in the technical domains as described.* Technical certifications in
listed areas a plus such as: * A+ Certification* MCPKnowledge,
Skills and Abilities* Excellent communication and negotiation
skills; excellent attention to detail; able to prioritize tasks and
meet deadlines; strong interpersonal skills* Demonstrated ability
to use problem solving techniques such as root cause analysis to
resolve issues* This position requires the ability to demonstrate
the following competencies: * Problem solving and judgment*
Leadership in your role* Manage execution of roles and
responsibilities* Teamwork* Follow through & thoroughness* Time
managementPhysical Demand & Work Environment* Please refer to the
Orora Packaging Solutions Job Analysis Report
Keywords: Orora Packaging Solutions, Buena Park , Senior Support Technician, Professions , Buena Park, California
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