Knott's Scary Farm Guest Experience Supervisor

Company: Knott's Berry Farm
Location: Buena Park
Posted on: April 23, 2024

Job Description:

Overview:$20.29 / hour -As a Guest Experience Supervisor (Scary 13) at Knott's Scary Farm, you will play a vital role in ensuring our guests have a safe, enjoyable, and memorable experience during their visit. - You should be able to comfortably and confidently deescalate challenging guest-facing situations while providing exceptional guest service and maintain a high level of professionalism and enthusiasm. - Previous experience in guest service or hospitality is preferred. - This role is compensated at a rate of $20.29/hour -Knott's is an equal-opportunity employer. Performers must be at least 18 years old. -We support a drug-free workplace and perform pre-employment substance abuse testing, physicals, and background checks. -KNOTT'S SCARY FARM EVENT DATES ARE AS FOLLOWS*:(September) 19, 20, 21, 22, 26, 27, 28, 29,(October) 3, 4, 5, 6, 10, 11, 12, 13, 17, 18, 19, 20, 24, 25, 26, 27, 31,(November) 1, 2*Event dates are subject to change -
Responsibilities:

• Confidently assist guests with a friendly and approachable demeanor.
• Assist guests with inquiries, directions, and information about attractions, shows, and event offerings.
• Provide accurate and timely information regarding ticketing/pricing, event information, entertainment changes and premium ticketed packages.
• Uphold all event policies and demonstrate a commitment to customer service in all aspects of employment.
• Providing guest service according to Cedar Fair standards when serving the guest or working with subordinates, including initiating guest interactions, answering questions, and giving accurate directions.
• Collaborate with team members to ensure seamless operations and guest satisfaction.
• Uphold Knott's Scary Farm's standards of excellence in guest service delivery.
• Performing other duties as they are assigned -which may include supervising a maze venue and assisting with HR related situations. -
  Qualifications:
  • Previous experience in guest service, hospitality, or a related field preferred.
  • Exceptional communication and interpersonal skills.
  • Ability to remain calm and composed in high-pressure situations.
  • Strong problem-solving abilities and a proactive approach to guest satisfaction.
  • Availability to work evenings, weekends, and holidays, especially during the Halloween season.
  • Demonstrated experience leading a multi-disciplined, diverse team.
  • Confident Decision-maker with the ability to work under pressure.
  • Applicants who are 18 years of age or older.
  • Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law.
  • Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, and DMV.
  • Ability to provide record of previous employment, education, and personal references, per Company policy, unless prohibited by federal, state, or provincial law.

Keywords: Knott's Berry Farm, Buena Park , Knott's Scary Farm Guest Experience Supervisor, Other , Buena Park, California