US-Call Center Operator-Contractor

Company: Axelon
Location: Buena Park
Posted on: May 22, 2023

Job Description:

Job Description

Title: Call Center Operator (Remote)
Shifts : rotating shift, starting as early as 5am Mon - Fri
Pay rate: 18.50

Description:
--- Answer and provide outstanding customer service of 50+ calls a day (Based on avg call volume of 500 calls per day)
--- Process inbound calls to determine appropriate area, (i.e., Delivery, Merchandising, MEM, etc.)
--- Partner with other departments to achieve root cause resolution of customer issues and provide feedback through reporting.
--- Achieve individual and team objectives to include: Average Call Handle Time, Calls per Hour, Cases Closed, Quality Service Level, Achieve ? 2% abandonment rate goal for the Client Support Center
--- Maintain complete and accurate documentation within the Customer Service Center Call Log
--- Maintain an On Target or better performance rating
--- Contribute toward team goals and objectives
--- Contribute toward improving National Customer Survey Scores
--- Communicate with field partners to ensure up-to-date staffing/location contact changes

Keywords: Axelon, Buena Park , US-Call Center Operator-Contractor, Other , Buena Park, California