VP Retail, Games & Extra Charge
Company: Knott's Berry Farm
Location: Buena Park
Posted on: January 25, 2023
Job Description:
Overview:Accountable for the overall success of the Merchandise
Division, which consists of the Retail, Games, and Extra Charge
Departments. Establishes the Division's strategic direction in
accordance with the goals of Cedar Fair and the
Park.Responsibilities:
- Develops a comprehensive site business strategy with goals and
objectives that is necessary for the Division's success. Regularly
monitors the goals' progress and makes changes as necessary to take
advantage of opportunities and reduce risks. Financial,
guest-service, and associate experience goals are all included in
the business strategy and are in line with the overall site
strategic objectives and with the Corporate Retail, Games & Extra
Charge division.
- Oversee the department management's hiring, development, and
leadership. Manage performance concerns with direct reports, deal
with disciplinary issues, contribute significantly to decisions
about promotion, demotion, and termination, and examine, revise,
and approve department staff performance evaluations.
- Partners with Corporate Merchandise to lead a team of buyers to
ensure that inventory management, quality control, brand integrity,
vendor selection, and product development are carried out at the
highest possible level and in accordance with legal, ethical, and
policy requirements.
- Establishes and/or implements thorough standards for customer
service that apply to every aspect of the operations of the
division, including location appearance, product presentation,
services provided, contacts with customers, and return and refund
procedures.
- Works with corporate partners to develop and execute a pricing,
product and operating plan that leverages the resources of the
entire enterprise to maximize effectiveness.
- Develop and put into practice safety processes and policies
that abide by all housekeeping and safety requirements set by
Knott's, Cedar Fair and regulatory bodies. To encourage a safe and
clean workplace, address safety concerns and provide personnel with
the necessary training.
- Takes action to ensure that the division is compliant with all
local, state, and federal agency laws and regulations. This
includes but is not limited to the OC Heath Department, gaming
regulatory agencies, and product safety and liability
regulations.
- Salary range - $130,140- $162,670 plus 30% bonus. Standard
benefits package including medical, dental, and vision, 401K,
profit sharing, vacation, sick, and holiday pay.Qualifications:This
position requires the following education and experience, or an
equivalent combination of both: -Education:Bachelor's Degree-
Business -Experience -10+ Years' Experience in hospitality, retail
or travel industry.Amusement/Theme Park experience preferred.
-Qualifications:
- Strong retail background managing a multi-unit operation
preferably in a Theme Park environment. Retail buying experience to
include hard and soft goods. - Games Management experience
- Product vision, strategy, design and development experience
required. Warehouse / logistics experience
- Ability to pass a background check, if 18 years of age or
older, which may include, but is not limited to, credit, criminal,
DMV, previous employment, education and personal references, per
Company policy,unless prohibited by federal, state, or provincial
law.
- Travel, nights, weekends and holidays required to meet business
needs.
Keywords: Knott's Berry Farm, Buena Park , VP Retail, Games & Extra Charge, Other , Buena Park, California
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