VP Retail, Games & Extra Charge

Company: Knott's Berry Farm
Location: Buena Park
Posted on: January 25, 2023

Job Description:

Overview:Accountable for the overall success of the Merchandise Division, which consists of the Retail, Games, and Extra Charge Departments. Establishes the Division's strategic direction in accordance with the goals of Cedar Fair and the Park.Responsibilities:

• Develops a comprehensive site business strategy with goals and objectives that is necessary for the Division's success. Regularly monitors the goals' progress and makes changes as necessary to take advantage of opportunities and reduce risks. Financial, guest-service, and associate experience goals are all included in the business strategy and are in line with the overall site strategic objectives and with the Corporate Retail, Games & Extra Charge division.
• Oversee the department management's hiring, development, and leadership. Manage performance concerns with direct reports, deal with disciplinary issues, contribute significantly to decisions about promotion, demotion, and termination, and examine, revise, and approve department staff performance evaluations.
• Partners with Corporate Merchandise to lead a team of buyers to ensure that inventory management, quality control, brand integrity, vendor selection, and product development are carried out at the highest possible level and in accordance with legal, ethical, and policy requirements.
• Establishes and/or implements thorough standards for customer service that apply to every aspect of the operations of the division, including location appearance, product presentation, services provided, contacts with customers, and return and refund procedures.
• Works with corporate partners to develop and execute a pricing, product and operating plan that leverages the resources of the entire enterprise to maximize effectiveness.
• Develop and put into practice safety processes and policies that abide by all housekeeping and safety requirements set by Knott's, Cedar Fair and regulatory bodies. To encourage a safe and clean workplace, address safety concerns and provide personnel with the necessary training.
• Takes action to ensure that the division is compliant with all local, state, and federal agency laws and regulations. This includes but is not limited to the OC Heath Department, gaming regulatory agencies, and product safety and liability regulations.
• Salary range - $130,140- $162,670 plus 30% bonus. Standard benefits package including medical, dental, and vision, 401K, profit sharing, vacation, sick, and holiday pay.Qualifications:This position requires the following education and experience, or an equivalent combination of both: -Education:Bachelor's Degree- Business -Experience -10+ Years' Experience in hospitality, retail or travel industry.Amusement/Theme Park experience preferred. -Qualifications:
  • Strong retail background managing a multi-unit operation preferably in a Theme Park environment. Retail buying experience to include hard and soft goods. - Games Management experience
  • Product vision, strategy, design and development experience required. Warehouse / logistics experience
  • Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy,unless prohibited by federal, state, or provincial law.
  • Travel, nights, weekends and holidays required to meet business needs.

Keywords: Knott's Berry Farm, Buena Park , VP Retail, Games & Extra Charge, Other , Buena Park, California