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Customer Care Representative

Company: Ria Money Transfer
Location: Buena Park
Posted on: May 12, 2022

Job Description:

This position will play a key role in ensuring customer satisfaction. As a Customer Care Representative, you will report directly to the Customer Service Supervisor and primarily be responsible for answering chats and emails, and occasionally engage in calls depending on the call volume in our call center.

Duties and Responsibilities:
Receive incoming chats, emails, and calls and make outgoing calls providing excellent customer service.
Answer customer's inquiries and questions professionally by phone, email and chats.
Accurately enter or verify the customer's information in our proprietary system
Effectively handle chats, emails, and calls and make sure that answer customers in a more proficient and efficient way.
Assist customers with various inquiries such as processing transactions, questions about our products, cancellations, and providing Ria Agent locations
Keep up to date with Ria's products, services, and policies
Identify problems, issues, or complaints during queries and propose solutions to management
Meet Quality Assurance Requirements and other key performance metrics

High School diploma or General Education Degree (GED)
Excellent written and verbal communication skills in English and Spanish
Must have a typing skill of 60-80 words per minute and can toggle from one chat to another.
1-2 years of experience in customer service preferably in a call center environment
Possess experience with problem-solving, dealing with difficult customers and remaining professional
The key characteristics this individual must possess are having a positive attitude, being a team player, and excellent phone etiquette
Ability to multi-task, pay attention to detail, and thrive in a fast-paced environment
Must be flexible to work extended hours or weekends

Working Conditions:
Primarily sedentary work in a general office environment
Overtime required as needed
Required to be connected on the telephone/chat at a minimum of 75% of the time

Physical Demands:
Ability to sit for extended periods

Keywords: Ria Money Transfer, Buena Park , Customer Care Representative, Other , Buena Park, California

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