Customer Care Representative
Company: Ria Money Transfer
Location: Buena Park
Posted on: May 12, 2022
This position will play a key role in ensuring customer
satisfaction. As a Customer Care Representative, you will report
directly to the Customer Service Supervisor and primarily be
responsible for answering chats and emails, and occasionally engage
in calls depending on the call volume in our call center.
Duties and Responsibilities:
Receive incoming chats, emails, and calls and make outgoing calls
providing excellent customer service.
Answer customer's inquiries and questions professionally by phone,
email and chats.
Accurately enter or verify the customer's information in our
Effectively handle chats, emails, and calls and make sure that
answer customers in a more proficient and efficient way.
Assist customers with various inquiries such as processing
transactions, questions about our products, cancellations, and
providing Ria Agent locations
Keep up to date with Ria's products, services, and policies
Identify problems, issues, or complaints during queries and propose
solutions to management
Meet Quality Assurance Requirements and other key performance
High School diploma or General Education Degree (GED)
Excellent written and verbal communication skills in English and
Must have a typing skill of 60-80 words per minute and can toggle
from one chat to another.
1-2 years of experience in customer service preferably in a call
Possess experience with problem-solving, dealing with difficult
customers and remaining professional
The key characteristics this individual must possess are having a
positive attitude, being a team player, and excellent phone
Ability to multi-task, pay attention to detail, and thrive in a
Must be flexible to work extended hours or weekends
Primarily sedentary work in a general office environment
Overtime required as needed
Required to be connected on the telephone/chat at a minimum of 75%
of the time
Ability to sit for extended periods
Keywords: Ria Money Transfer, Buena Park , Customer Care Representative, Other , Buena Park, California
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