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Stagecoach

Company: Knott's Berry Farm
Location: Buena Park
Posted on: January 13, 2022

Job Description:

Overview:
The Area Manager of Stagecoach is responsible for all functions at the Stagecoach attraction. Through the development and direction of Team Leaders and front line associates, the Area Manager ensures the department is meeting the operational goals and standards for guest service and the safety of the guests, associates, and equine stock.

How You'll Make A Difference:


  • Ensures the safety of our guests, associates, and equine stock by developing the Standard Operating Procedures for the Stagecoach attraction, Stagecoach Barn, and Livery Stable; directs associate actions during emergency situations; follows up with attraction rehab and maintenance reports to ensure that repairs are completed.
  • Ensures the health and wellbeing of the equine stock by ensuring the daily care tasks have been completed; ensures the appropriate stock of bedding, feed, and medication are available; recognizes common horse aliments and administers first aid to horses, contacts a professional veterinarian for more complex health concerns; breaks and trains new colts.
  • Prepares the schedules for the Stagecoach and Livery Stables attractions for the associates and equine stock with consideration for expected attendance, budgetary constrictions and associate availability; coordinates the use of the Stagecoach equipment, equine stock, and associates for special events including parades and film shoots communicates with an outside broker in regards to additions to the equine stock; ensures the appropriate number of horses available to meet the needs of the Stagecoach Attraction..
  • Organizes, hires, develops and leads the Stagecoach staff; supervises direct reports daily work performance; provides coaching and counseling regarding performance and disciplinary situations, and provides credible input into discipline, promotion, demotion and termination decisions; prepares and conducts performance appraisals on an annual basis with each direct report.
  • Ensures guest satisfaction by responding and resolving guest concerns quickly, coordinating guest control in both planned and unplanned situations, coordinating other departments' actions that can impact Stagecoach Operations, and making decisions that problem solve issues that arise in the daily operation.
  • Reviews daily, weekly, and monthly department paperwork and reports, and takes action to implement appropriate corrective actions to resolve operational concerns and improve operational efficiencies; maintains accurate daily records and documentation for approximately 50 horses.
  • Assists in preparing and administering annual department operating budget; makes overall adjustments (labor and ODC) throughout the year to meet department specific goals; and provide explainations for budget variances.
  • Adheres to and enforces all Cedar Fair and specific Park policies and procedures, including safety, attendance and EEO policies, and demonstrates commitment to customer service in all aspects of employment.
  • Other duties may be assigned.
    We're Looking For:
    This position requires the following education and experience, or an equivalent combination of both:
    EducationSome College
    Experience5 - 7 Years Related Experience in Equine Care or Stagecoach Operations
    Minimum AgeAt Least 18 Years of Age
    Qualifications:

    • Must be free of equinophobia (fear of horses).
    • Knowledge of Stagecoach operation and equine care is required.
    • Ability to drive a four horse hitch.
    • A minimum of 5 years expericience is required.
    • Ability to work nights, weekends and holiday periods to meet business needs.
    • Ability to pass a mandatory (or random) drug test, per company policy, unless prohibitied by state or local law.
    • Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, educational and personal references, per company policy, unless prohibited by federal and state law.
    • Ability to lead staff and work within the guidelines set forth by company policy.
    • Ability to work nights, weekends and holiday periods to meet business needs.
    • Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law.
    • Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law.
      Certifications:
      Driver's License

Keywords: Knott's Berry Farm, Buena Park , Stagecoach, Other , Buena Park, California

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