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Bilingual in Chinese Cantonese and Mandarin Service Account Manager - Irvine, CA and Buena Park, CA

Company: UnitedHealth Group
Location: Buena Park
Posted on: January 9, 2022

Job Description:

$2,000 Sign On Bonus For External Candidates
Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the answers. At UnitedHealth Group, we want our customers to get those answers by speaking to one of our Bilingual Representatives. If you're fluent in English and Chinese, we can show you how to put all of your skills, your passions and your energy to work in a fast- growing environment.
Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing - your life's best work. SM
Primary Responsibilities:
Provide excellent service to walk - in members
Acts as a customer advocate in providing assistance to resolve members issues and problems
Follow - up calls to members with resolution to identified issues in timely manner
Resolves inquiries related to authorizations, claims, enrollment, and billing
Provides service requests to other departments as needed
Fulfills material requests for members
Maintains accurate member data, including addresses, phone numbers, and PCP changes
Inputs data in system for record tracking and issue resolution
Documents all issues in system in a timely manner
Proactively educates members on cover benefits, plan exclusions, and procedures to enhance total customer service experience
Promotes various store events and seminars to customers
Assists members to apply for various government assistance programs
Performs accountabilities in accordance with established organizational metrics
Identifies trends and continuously makes recommendations to improve processes
Reports issues or problems with members, systems and processes to manager
Assists and involves in member retention projects
Performs other related projects and duties as assigned
Demonstrate the ability to build and maintain productive working relationship with others and contribute as an effective team member
Performs Insides sales function to increase new business
Service walk - in prospects interested in Medicare and Individual Products
Responsible for the daily support of the sales function to minimize the administrative work of producers
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma / GED (or higher)
California Health License or the ability to obtain license within 30 days of employment
Bilingual in Chinese Cantonese / Mandarin
Ability to navigate through multiple computer programs including Microsoft Excel (create spreadsheets) and Microsoft Word (update documents)
If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders
Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance.
Preferred Qualifications:
1+ years of Case Management experience
UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us. You can learn more about all we are doing to fight COVID-19 and support impacted communities at: https://www.unitedhealthgroup.com/newsroom/addressing-covid.html
Careers at UnitedHealthcare Employer & Individual . We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is - your life's best work. SM
**PLEASE NOTE** The sign on bonus is only available to external candidates. Candidates who are currently working for a UnitedHealth Group, UnitedHealthcare or related entity in a full time, part time, or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group -is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Keywords: UnitedHealth Group, UnitedHealth Care, Health Care, Sales, Medicaid, Retirement, Bilingual, Chinese language, Case Management, California Health License, hiring immediately, #rpo, #asinq3, Sign-On Bonus

Keywords: UnitedHealth Group, Buena Park , Bilingual in Chinese Cantonese and Mandarin Service Account Manager - Irvine, CA and Buena Park, CA, Other , Buena Park, California

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