Service Operator
Company: CarMax
Location: Buena Park
Posted on: January 15, 2021
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Job Description:
7129 - Buena Park - 6100 Auto Center Dr, Buena Park, California,
90621CarMax, the way your career should be! General Summary: Under
general supervision, deliver exceptional customer service by
supporting the Service Department by assisting customers on the
phone and in person before, during and after service/repair
processes. Principle Duties and Responsibilities: ? Answer all
incoming service calls in a prompt and friendly manner, displaying
appropriate tone of voice and empathy throughout the entire
customer interaction.? Assist Customer Advisors/Service Consultants
with customers when needed. ? Answer basic service department
questions, schedule service appointments, route customers' calls. ?
Provide written messages to the responsible party in a timely
manner.? Complete reminder calls for customers scheduled for an
appointment? Assist the service department in contacting customers
once special ordered parts have arrived to schedule appointments?
Contact customers with Repair Requests to schedule appointments ?
File repair orders and all supporting documentation daily.? Audit
all sublet invoices to ensure they are processed and resolved per
CarMax Guidelines. ? Ensure the loaner log and dealer tags are
always in compliance with audit requirements.Job Specifications: ?
Accountable to Associate 1 Competency Model? Demonstrate
exceptional interpersonal, communication, and customer service
skills.? Demonstrate exceptional telephone etiquette and active
listening skills. ? Execute Retail Service Standardized Work ?
Provide exceptional customer service at all times by consistently
executing the Retail Service Standardized Work and Voice of
Customer (VoC) processes.? Maintain or exceed the CarMax guidelines
for customer satisfaction.? Read, interpret and transcribe data in
order to maintain proper records.? Intermediate computer skills
including spreadsheet knowledge.Service Operator Job Description ?
Successfully work with associates in other departments within the
store.? Perform multiple duties in a high-energy, fast-paced
working environment.? Demonstrate above average communication
skills with the ability to speak and listen effectively when
dealing with customers/associates, both in person and over the
phone.? Stay current in CarMax provided training in all areas of
the Service process. ? Possess intermediate computer skills Working
Conditions: ? Primarily indoor environment; may include working at
times in noisy conditions.? May require sitting or standing for
extended periods of time.? Flexible work hours with shifts that may
include nights, weekends, holiday, and 12-hour days.? Follow all
CarMax, O.S.H.A., and EPA standards including the use of Personal
Protective Equipment, and proper waste disposal in required areas.?
Adhere to all CarMax policies including, but not limited to: Code
of Business Conduct, Attendance, Asset Protection, Integrity,
Proper Recording of Time, Environmental Health and Safety, and
Standards of Professional Appearance policies.Disclaimer and
Approvals: This document is intended to describe the general nature
and level of work being performed by people assigned to this job.
This information is current at the time of publication.
Responsibilities may include other duties as assigned and may be
amended at the discretion of CarMax with or without notice. This
document has been reviewed and approved by management and Human
Resources and cannot be modified without written consent by a
member of management authorized to modify any such
responsibilities.CarMax is an Equal Opportunity Employer and
complies with federal and state laws which forbid discrimination
because of race, color, age, religion, sex, national origin,
disability and other protected characteristics. Employment at
CarMax is at-will, and therefore, can be terminated, with or
without cause, at any time, at the option of the associate or
CarMax. This at-will employment relationship will remain in effect
throughout an associate's employment with CarMax unless it is
modified by a specific, express written employment contract that is
signed by an officer of CarMax and the associate. This at-will
employment relationship may not be modified by any oral or implied
agreement. Specifically, this job description is not a contract of
employment and does not create any contractual rights of any kind
between the Company and its Associates.Upon an applicant's request,
CarMax will consider reasonable accommodation to complete the
CarMax Job Application.SDL2017
Keywords: CarMax, Buena Park , Service Operator, Other , Buena Park, California
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