Senior Help Desk Technician II
Company: Contact Government Services
Location: Los Angeles
Posted on: April 1, 2026
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Job Description:
Senior Help Desk Technician II Employment Type: Full Time
Department: Help Desk CGS seeks a Senior Help Desk Technician to
fulfill the requirements of Level 1 & 2 Help Desk (PC Assist)
support services to end users consisting of senior management,
attorneys, support staff, contractors, and associated systems for
the Executive Office for the United States Attorneys (EOUSA). CGS
brings motivated, highly skilled, and creative people together to
solve the government’s most dynamic problems with cutting-edge
technology. To carry out our mission, we are seeking candidates who
are excited to contribute to government innovation, appreciate
collaboration, and can anticipate the needs of others. Here at CGS,
we offer an environment in which our employees feel supported, and
we encourage professional growth through various learning
opportunities. Skills and attributes for success: -
Backup/Restoration admin/support - File Server support - User
Account/Mailbox administration - Software/Hardware installation -
Handheld device installation/troubleshooting/support - Remote User
setup/support/troubleshooting - End-user training - Creation of
procedural documentation - Creation of spreadsheets/databases for
tracking purposes - Record and update required information for all
IT-related tickets utilizing ITIL - Creation of Incident work-log
entries - Accurately answer user support questions of software and
hardware in the EOUSA office environment - Maintain Account
Management forms for new and departed users per Government policy
and procedures - Produce proactive reports, trending analysis,
service level reporting, process consultation and application of
ITIL best practices - Conduct and maintain accountable IT
inventories such as laptops, desktops, tablet PCs, printers, MFPs’
accessories, IT supplies, etc. using spreadsheets - Provide
desk-side training for new employees and staff, consisting of basic
instructions on accessing and using standard desktop applications
(e.g. e-Mail, Microsoft Office, etc) and how to access available
research database applications - Submit weekly status reports and
monthly surveys - Set up and support conference and training rooms
for presentations including, audio systems, video systems, A/V
distribution systems, computer hardware and software, control
programming, microphones, amplifiers, encrypted wireless microphone
systems, digital recording and computer/video interface - Utilize
online meeting applications such as Adobe Connect to support
hardware set-up of microphones and webcams, set-up operations for
audio mixing boards and facilitate/monitor/record online meeting
sessions Qualifications: - One year or more Adobe Connect or
related online meeting center set-up experience. Non-Required,
advantageous additional knowledge, experience, or competency
considered favorable assets shall include: - ITIL Foundations
certification - Change Management experience - Active DOD clearance
of Level 6 Public Trust or above Our Commitment: Contact Government
Services (CGS) strives to simplify and enhance government
bureaucracy through the optimization of human, technical, and
financial resources. We combine cutting-edge technology with
world-class personnel to deliver customized solutions that fit our
client’s specific needs. We are committed to solving the most
challenging and dynamic problems. For the past seven years, we’ve
been growing our government-contracting portfolio, and along the
way, we’ve created valuable partnerships by demonstrating a
commitment to honesty, professionalism, and quality work. Here at
CGS we value honesty through hard work and self-awareness,
professionalism in all we do, and to deliver the best quality to
our consumers mending those relations for years to come. We care
about our employees. Therefore, we offer a comprehensive benefits
package: - Health, Dental, and Vision - Life Insurance - 401k -
Flexible Spending Account (Health, Dependent Care, and Commuter) -
Paid Time Off and Observance of State/Federal Holidays Contact
Government Services, LLC is an Equal Opportunity Employer.
Applicants will be considered without regard to their race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran. Join our team
and become part of government innovation! Explore additional job
opportunities with CGS on our Job Board:
https://cgsfederal.com/join-our-team/ For more information about
CGS please visit: https://www.cgsfederal.com or contact: Email:
[email protected] CJ $108,000 - $156,000 a year We may use
artificial intelligence (AI) tools to support parts of the hiring
process, such as reviewing applications, analyzing resumes, or
assessing responses. These tools assist our recruitment team but do
not replace human judgment. Final hiring decisions are ultimately
made by humans. If you would like more information about how your
data is processed, please contact us.
Keywords: Contact Government Services, Buena Park , Senior Help Desk Technician II, IT / Software / Systems , Los Angeles, California
