Merchandise Supervisor

Company: Knott's Berry Farm
Location: Buena Park
Posted on: January 1, 2026

Job Description:

Overview: $24.00 / hour To administer the operational functions of the Merchandise Department. The Supervisor analyzes business trends and implements progressive, proactive programs to optimize the profit potential. Achieve planned financial goals by effective management and staffing, training, merchandise presentation, inventory control, store damages, shrinkage, safety, cleanliness, guest service, and effective employee relations techniques. Responsibilities: - Meet or exceed planned gross revenues under direct span of control and assigned area. - Monitor the planned expenses including labor, cost of goods, and other operating expenses to maximize profit. - Recommend and execute appropriate actions to maximize achievement for profit and cost control goals. - Review department policies and procedures on an ongoing basis, making specific recommendations to improve service and efficiency. - Effectively communicate department status to management in an ongoing basis, including operational issues, employee concerns, guest complaints, special requests, losses and any other unusual situation in order to maintain smooth operations. - Ensure the availability of all needed materials and equipment for the smooth operation of the department. - Promote teamwork with staff and maintain good working relationships with other departments. - Assigns work assignments to Team Leaders and Guest Service Associates. Conducts follow up training if needed. - Maintains established safety, cash handling, and loss prevention policies and procedures, Ensures staff is in compliance with all Local, State, and Federal laws. - Responsible for maintaining location appearance to meet department standards in cleanliness, product presentation, and store layout. - Provides guest service according to Six Flags standards when serving the guest or working with subordinates, including initiating guest interactions, answering questions and giving directions. - Maintains cleanliness and safety in assigned work area and performs all duties in compliance with Six Flags Safety guidelines and requirements and reports all unsafe or unusual conditions to appropriate department. - Meets scheduling availability requirements, including nights, weekends, and holiday periods to meet business needs. - Meets Six Flags' attendance requirements as outlined in Six Flags attendance policies. - Adheres to and enforces all Six Flags and specific Park policies and procedures, including safety, attendance and EEO policies, and demonstrates commitment to customer service in all aspects of employment. - Other duties may be assigned. Qualifications: - Previous Supervisory experience. - Strong interpersonal skills including, verbal and written. - Proficient in Microsoft Office. - Ability to work nights, weekends and holiday periods to meet business needs. - Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law. - Certifications: - Commercial Driver's License

Keywords: Knott's Berry Farm, Buena Park , Merchandise Supervisor, Hospitality & Tourism , Buena Park, California