Team Leader
Company: Jack in the Box Franchisee
Location: Buena Park
Posted on: July 30, 2022
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Job Description:
'This job posting is for a position in a restaurant owned and
operated by an independent franchisee, not Jack in the Box Inc.
This means the independent franchisee, and not Jack in the Box Inc.
will be your employer if you are hired. The independent franchisee
is responsible for all employment related matters in the restaurant
including, among other things, setting any requirements for this
job and all decisions concerning hiring, firing, discipline, wages,
supervision, staffing and scheduling.'POSITION DESCRIPTIONJob
Title: TEAM LEADERReports To: Restaurant ManagerExemption:
Non-ExemptPOSITION SUMMARY: Responsible, as the first-line
operational supervisor, for training and leading team members in
consistently delivering an exceptional guest experience, including
ensuring great tasting/quality food, executing on 20/20 guest
expectations, and ensuring compliance with all JIB procedures,
systems and standards.Guest Expectations:Well-Trained(Hassle Free)
Always says "YES" to the guest and works with the team to help
solve problems;Follows the 3-steps (Listens, Says Sorry, Makes it
Right) if a problem occurs; and uses JIBSmart Selling standards as
appropriate.Trains and coaches team members using the Guest
Expectations training materials.Models being calm and productive
during busy times.Coaches team members to ensure they are
knowledgeable on job requirements.Neat and Well-Groomed(Clean)
Holds team members accountable to the JIB uniform and grooming
standards andcoaches them when noncompliant.Models looking nice and
professional; shirt is tucked in; hair is contained via a hat,
visor and/orhairnet, and uniform is clean and
unwrinkled.Friendly(Friendly) Models acknowledging each guest with
a smile, treating everyone with care andrespect, always having a
positive and friendly attitude.Coaches team members on having a
positive, friendly attitude and behaviors.Models and coaches team
members on the JIB Hospitality Model.Well-Staffed(Clean) Models how
to maintain restaurant cleanliness (interior/exterior) and monitors
thefacilities to ensure it is done on a regular basis.Helps with
order taking and cashiering during busy times.Is organized and
actively leads and coaches the team on being ready and prepared to
serveguests as they arrive.Encourages team members to ask for help,
when necessary, to meet guests' needs.Follows the JIB Restaurant
Policies and Rules in regard to scheduled working hours, breaks,and
timekeeping.Food Tastes Great(Food Quality) Monitors quality to
ensure the food looks and tastes great, and is of high
quality.Models and monitors food presentation and coaches team
members when necessary.Coaches team members to ensure that the
taste, appearance, and temperature standards aremet for all
products, and retrains when necessary.Consistent and Quick
Service(Fast) Models a sense of urgency, hustles, greets guests and
encourages team members to dothe same.Leads and coaches team on how
to provide consistent, fast service.Helps with order taking and
cashiering during busy times.Order Accuracy(Accurate) Models how to
communicate and work within a team to ensure order is accurate
forthe guest, repeats orders following JIB standards.Follows-up on
order errors to get to the bottom of problems and works with team
to learn fromtheir mistakes and improve the process. Does not
dismiss errors.Holds employees accountable to minimal order errors
and re-trains them as needed.Food Safety(Food Safety/Quality) Makes
sure food is safe for the guest by following all food safety and
foodquality policies and procedures.Follows all hand washing and
glove procedures.Completes the Food Safety Checklist each
shift.It's All About:Brand AmbassadorHas passion for the business
and pride in Jack in the Box.Inspires team members to embrace the
brand.Is proud to represent Jack in the Box.Focus on the
GuestTreats guests and employees with care and respect.Is
passionate about serving the guest.Steps in to help employees when
necessary.Has a happy, friendly personality that is engaging to
both the guest and other employees.Reads the guest and anticipates
their needs. Pays attention to guests' verbal and non-verbal
communication and addresses them proactively.Handles guest
complaints -says "Yes" to the Guest without arguing, questioning or
assuming the guest is wrong.Does what is right for the
guest.Inspires team to take care of guests and make them the number
one priority.Team SkillsTreats all employees with care and
respect.Is a good team player and leader.Has a positive can-do
attitude.Is dependable and reliable.Is willing to help others.Keeps
calm and does not show signs of stress.Is open and willing to work
with and lead people of all backgrounds.Ensures the team provides
quick service while maintaining a calm environment."Manages the
floor"- coordinates team (resources) to cover all roles, ensure
compliance of JIB standards as well as compliance to labor
laws.CommitmentThrives in a fast-paced, high energy, team
environment.Performs professionally during difficult situations
and/or high volume times.Takes pride in utilizing systems in the
restaurant to produce quality products and keep the restaurant
clean.Takes corrective action to resolve issues that could
jeopardize food safety or food quality.Is flexible and changes
direction based on the needs of the business.Works with a sense of
urgency.Knows and trains others on the products and menu.Knows and
uses all Jack in the Box systems and tools and trains team members
on them as applicable.Takes accountability for cash management and
handling during their shift.Is meticulous in following and managing
to Jack in the Box policies and standards.Front of
Restaurant:Includes, but not limited to duties, described below.
Performs other duties as assigned or directed.Guest Service(Dine
In/Drive-Thru):Immediately acknowledges and welcomes guests.Takes
and clarifies orders, assists guests with menu selection as
appropriate.Enters order in POS system, collects money, and makes
change.Always thanks guest upon completion of order
taking.Assembles order, works with back-up position to ensure order
is prepared timely and accurately; personally hands or delivers
orders to guests.Maintains cleanliness and stocking of work
area.Interior:Empties trash cans, sweeps and mops floors, cleans
dining room tables and chairs, cleans windows and doors.Cleans and
stocks restrooms.Cleans and maintains equipment, including drink
dispenser, ice bins, and POS equipment.Cleans miscellaneous
interior items (i.e. wipes down menu boards, order counter,
etc.).Visually checks and inspects all areas for
cleanliness.Exterior:Sweeps and picks-up trash in parking lots,
drive-thru area, sidewalks, and curbs.Empties trash cans, and
cleans miscellaneous exterior items (i.e. - drive-thru menu
board).Cleans drive-thru and dumpster slabs. Visually checks and
inspects all areas for cleanliness.SUPERVISION:Workstation
OperationSupervises and trains team members on workstation
operations..Ensures all activities are in compliance with JIB
procedures, systems, standards, and food safety, security, and cash
handling requirements.Guest ServiceEnsures guests receive an
exceptional experience by performing quality employee training and
holding restaurant team accountable for consistently delivering
excellent guest service and food quality.Maintains visibility and
interaction with guests; responds to guest concerns and complaints
in a positive and professional manner;Ensures positive
resolution.LeadershipCreates a restaurant environment that is
friendly, fun, clean, and safe; treats all employees with care and
respect; motivates and inspires employees to achieve high
performance.Conducts on-boarding and training.Provides feedback and
recognizes employees.Ensures employee personal and uniform
cleanliness.Apprises management of potential employee issues.Back
of Restaurant:Includes, but not limited to, duties described below.
Performs other duties as assigned or directed.GrillReads grill
video monitor to prepare ordered products.Prepares menu products
according to procedure, including: warms/toasts/grills bread
products, cooks items on grill, operates timers and removes
products when timer sounds.Discards ingredients/products that have
expired or don't meet quality standards.Sets up and maintains
equipment; keeps workstation stocked; maintains cleanliness of work
area, wearing appropriate safety equipment.AssemblyReads video
monitor and assembles products using correct ingredients and
portioning, correctly packages products, and verifies the
appearance and quality of presentation, temperature of product, and
order accuracy before delivery to guest.Discards
ingredients/products that have expired or don't meet quality
standards.PrepPlaces frozen products in appropriate place to
defrost, places defrosted product in proper container and storage
area, and arranges product for first-in, first-out rotation.Opens
product packages, places in proper storage units, and affixes shelf
life labels.Ensures all food prep and storage areas are kept neat
and clean at all times, and complies with JIB food safety
standards.Visually checks and inspects all ingredients for
freshness.Measures, assembles, and prepares ingredients for various
products according to product mix information.FryerReads fryer
video monitor prepare ordered products.Prepares fryer products,
including: places product in appropriate rack/basket and places in
correct fryer, operates timers, removes/drains product when timer
sounds, codes product, places product in appropriate container
and/or holding bin.Maintains cleanliness and stock of work station
areas including the fryer prep area, display bin, freezer,
refrigerator, and holding units.InteriorEmpties trash cans, sweeps
and mops floors, vacuums carpet, washes tables and chairs, cleans
windows and doors; cleans and stocks restrooms.Washes and sanitizes
dishes and utensils by hand or using dishwasher.Changes or filters
fryer shortening wearing required safety equipment, scrubs fryer
units, discards old shortening, cleans vents and fryer
screens.Cleans and maintains equipment, including storage freezer,
storage refrigerator, drink dispenser, ice bins, syrup lines,
grease catch pans, and POS equipment.Cleans miscellaneous interior
items (i.e. wipes down menu boards, order counter, etc.). Visually
checks and inspects all areas for cleanliness.ExteriorSweeps and
picks-up trash in parking lots, drive-thru area, sidewalks, and
curbs.Empties trash cans, and cleans miscellaneous exterior items
(i.e. -drive-thru menu board).Cleans drive-thru and dumpster slabs.
Visually checks and inspects all areas for cleanliness.Receiving &
StorageReceives and stores products on delivery following
established procedures.QUALIFICATIONS:Experience - 6 consecutive
months JIB experience and 100% certified in all workstations for
internal promotes, or 1 year supervisory experience in a restaurant
or retail customer service environment.Knowledge/Skills/Abilities -
Must be at least 18 years old;must complete Team Leader training
classes; and in certain states, must be ServSafe certified.Requires
ability to speak, read, and write effectively in English; and may
require ability to speak another language to guests based on
location of restaurant.Excellent interpersonal skills;ability to
perform and understand basic math concepts (addition, subtraction,
multiplication, division);ability to work well with diverse groups
of people;proven analytical skills; and good organization and
planning skills.Is a self-starter who takes initiative and
willingly accepts responsibility.Basic knowledge of personal
computers and related software applications.Demonstrates integrity
and ethical behavior.Physical Requirements: Ability to stand and
walk approximately 90%-95% of shift and move freely throughout the
restaurant;ability to lift and carry 15-25 lbs.Ability to listen to
guests' orders, operate a cash register, and read video
monitors.REASONABLE ACCOMMODATION:Jack in the Box, Inc. and its
affiliates will make reasonable accommodations to allow a qualified
individual with a disability to enjoy equal employment
opportunities and toperform the essential functions of the job.
This position description should be applied accordingly.
Keywords: Jack in the Box Franchisee, Buena Park , Team Leader, Hospitality & Tourism , Buena Park, California
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