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Banquet Captain

Company: American Golf Corporation
Location: Buena Park
Posted on: January 15, 2022

Job Description:

Job Summary $16 an Hour

Executes banquet and tournament events by overseeing all aspects of banquet preparation and service

Essential Duties and Responsibilities include the following.

--- Utilizes "ACE Service Absolutes" by acknowledging, greeting and thanking all members and guests.

Requirements

Job Summary $16 an Hour

Executes banquet and tournament events by overseeing all aspects of banquet preparation and service

Essential Duties and Responsibilities include the following.

--- Utilizes "ACE Service Absolutes" by acknowledging, greeting and thanking all members and guests.

--- Executes banquet and tournament events according to Banquet Event Order and Director of Catering's specifications by overseeing service staff preparation; confirming that all service staff are in proper uniform, presenting a clean and professional image; creating duty assignments and communicating floor plans; ensuring room preparation (setup of tables, chairs, linens, table settings, glassware, etc.) including clean and stocked bathrooms throughout the event; communicating with kitchen staff regarding catering contract information, menus and food preparation

--- Ensures satisfaction by communicating with the host throughout the event regarding any changes, substitutions or special requests; assisting banquet staff throughout the event as needed (refilling drinks, delivering food, bussing tables, etc.); and following up with host at the conclusion of event

--- Manages revenue by tracking any additional charges incurred at the event, collecting balances due and a signed copy of the final bill

--- Meets administrative requirements by completing a banquet function report at the conclusion of the event to submit to supervisor; generating inquiry sheets and other materials as instructed by the Food & Beverage Director/Manager

--- Protects the organization, the members and the guests by adhering to sanitation, safety and alcohol beverage control policies including confirming legal drinking age and discontinuing service to intoxicated guests.

--- Maintains smooth operation of banquet facility by ensuring that all work areas kept clean and safe

--- Abides by and ensure proper execution of all American Golf Standard Operating Procedures

Additional Responsibilities

--- Improves execution of future events by soliciting feedback from banquet staff

--- Implements and supports all American Golf initiatives and programs as requested by management

--- Other duties may be assigned by management.

Minimum Qualifications and Skill Requirements

--- High school diploma required (Specialty/Technical Training preferred) and 2-3 years experience in the service industry, preferably in a catering/banquet environment, or equivalent combination of education and experience

--- Experience in a fast-paced, food service environment required

--- Ability to communicate effectively with members, guests, co-workers and management

--- Strong customer service skills and the ability to resolve customer issues or complaints

--- Must be of legal age to sell and serve alcoholic beverages, applicable state card or certificate must be provided if required by state law

--- Must be able to work a flexible schedule, perform multiple tasks and prioritize efficiently

--- Demonstrate an understanding of food, food ingredients, food preparation methods, proper food storage, sanitation requirements and basic bar terminology

--- Ability to operate the following: coffee machine, toaster, oven, grill, hot box, soda dispenser, ice maker, blender, dish washer, ice cream dispenser, CO2 tanks, beer taps, and related equipment

--- Basic math skills

Physical Requirements and Working Conditions

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

--- While performing the duties of this job, the employee may be required to stand and walk for long periods of time, to read, hear, talk, balance, climb, use hands, use fingers, reach, stoop, kneel, crouch or crawl, taste, smell, push or pull. The employee must be able to lift or move objects weighing up to 30 pounds. Specific vision requirements include close vision, distance vision, peripheral vision, color vision and the ability to adjust focus.

--- While performing the duties of this job, the employee may be exposed to wet and/or humid conditions, outside weather conditions, moving mechanical parts, high or precarious places, toxic or caustic chemicals, risk of electric shock, sharp objects, extreme heat and/or open flame. The noise level in the work environment is usually loud.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Keywords: American Golf Corporation, Buena Park , Banquet Captain, Hospitality & Tourism , Buena Park, California

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