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Customer Service Representative

Company: Ultimate
Location: Buena Park
Posted on: March 16, 2020

Job Description:

Responsibilities:
* Manage large amounts of incoming calls
* Identify and assess customers' needs to achieve satisfaction
* Build lasting relationships and trust with customer accounts through open and interactive communication
* Provide accurate, valid and complete information by using the right tools and methods
* Meet customer service team sales targets and call quotas
* Handle customer complaints, provide solutions and alternatives within specified time limits; follow up to ensure a resolution was met
* Keep records of customer interactions, process customer accounts and file documents
* Follow communication guidelines, procedures and policies.
* Go the extra mile to engage customers

Job Requirements
* Experience in customer support or experience as a client service representative
* Track record of exceeding quota
* Strong phone contact handling skills and active listening
* Customer orientation and ability to adapt/respond to different types of individuals
* Excellent communication and presentation skills
* Ability to multi-task, prioritize, and manage time effectively

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Job Requirements:
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Keywords: Ultimate, Buena Park , Customer Service Representative, Hospitality & Tourism , Buena Park, California

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