Vice President of Customer Support
Company: VirtualVocations
Location: Vista
Posted on: May 17, 2025
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Job Description:
A company is looking for a Vice President of Product Support to
lead global support operations.
Key Responsibilities
Manage a distributed support organization and deliver proactive
support to over 30,000 customers
Champion service quality and maintain industry-leading customer
satisfaction metrics
Leverage AI to enhance support workflows and ensure operational
excellence
Required Qualifications
10+ years in enterprise SaaS support leadership, with 5+ years
managing global teams
Experience in multi-product support and high customer satisfaction
delivery
Familiarity with support platforms like Zendesk and Jira Service
Management
Strong financial acumen and experience managing global support
budgets
Proven success in using AI/automation to improve support
efficiency
Keywords: VirtualVocations, Buena Park , Vice President of Customer Support, Executive , Vista, California
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