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Service Manager - Buena Park

Company: Tesla
Location: Buena Park
Posted on: November 21, 2022

Job Description:

Job CategoryVehicle ServiceLocationBuena Park, CaliforniaReq. ID144766Job TypeFull-timeTesla participates in the E-Verify ProgramWhat to ExpectAs we continue to scale, Tesla is looking for high potential leaders to streamline operations across functions by building excellent teams and processes that support the customer journey end to end. The General Manager ensures the success of the site by overseeing all sales and service operations. In this role, you are responsible for leading cross-functional managers and establishing efficient, customer-centric processes to help Tesla accelerate the world's transition to sustainable energy.What You'll DoBUILDS EFFECTIVE TEAMS -Hires an excellent team of strong and diverse leaders and takes personal responsibility for their onboarding and continued development.Has consistent 1:1s with reports and creates a culture of regular coaching and feedback.Addresses low performance quickly and compassionately. Resolves all people and safety issues in a timely and effective manner. Collaborates effectively with Human Resources and appropriate partners.Retains and develops top performers. Takes the time to understand individuals' motivations and actively coaches towards development goals by providing actionable feedback. Multiplies the capabilities of team members and unleashes the team's potential.Energizes others and builds a team culture of high performance and trust. Champions inclusion, psychological safety, and courage. Creates an environment where all voices feel confident speaking up. - - - - - - - - - - - - - - - - - - - - - - - - - - -CUSTOMER FOCUSOwns the customer journey from end to end and continually strives to improve customer happiness.Actively monitors customer service trends to make necessary improvements and coaches the team in continuously improving communication, processes, and relationships to elevate the experience. -SITUATIONAL ADAPTABILITYDynamic problem solver who tackles change by leading with the Why and inspiring buy-in and action.Allocates and shifts resources as needed based on business priorities and customer experience. Resilient and calm under intense pressure.Coachable. Takes full ownership of personal development. Regularly solicits feedback from teammates above, below, and adjacent, and demonstrates learning agility by making clear behavioral changes.Highly mission-driven and motivates others to see the big picture. -DRIVES RESULTSTakes full responsibility for communicating business priorities to the team and stakeholders.Removes barriers and provides cover so team can execute against goals. Direct reports know what is expected of them, and how their work ties into the broader team direction.Understands and owns every aspect of the site's performance. Sets targets, drives execution, and holds the team accountable both for individual and team results. Drives standardization in alignment with broader organizational goals.What You'll BringPeople-first leader who prioritizes team developmentRelentless drive for excellence; provides recognition and feedback dailyMultiplier who elevates the thinking and output of everyone around them, while also making them feel included and valuedFirst-principles thinker who finds a creative path to solve previously unsolvable problemsExceptional integrity through dedicated and ethical approach to sales and service operationsCommitment and enthusiasm to work evenings and weekends alongside the rest of the teamMust have and maintain a valid driver's license and Ability to obtain appropriate state licensing, where applicable -EDUCATION AND EXPERIENCEBachelor's Degree and/or equivalent experience leading an end-to-end customer-facing operation -Experience leading large teams in a fast-paced environmentFunctional experience in roles supporting both Sales/acquisition of new customers and Service/support of existing customersDemonstrated ability to inspire, influence, and hold teams accountable to achieve a common goalExperience leading teams and managing a diverse group of roles and responsibilities -PHYSICAL REQUIREMENTSMust be able to stand or sit for 8 hours or moreOccasional travel required for offsite meetings and events; normally less than 10% of the time Full-time -Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here). Please contact accommodationrequest@tesla.com for additional information or to request accommodations.Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice.

Keywords: Tesla, Buena Park , Service Manager - Buena Park, Executive , Buena Park, California

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