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Consumer Protection Manager

Company: Ria Financial
Location: Buena Park
Posted on: August 1, 2022

Job Description:

Job Description The Consumer Protection Compliance Manager is a critical role within the Compliance Department focusing on overseeing Ria---s regulatory consumer protection obligations including Remittance Transfer Rule and UDAAP requirements. Responsibilities Serve as subject matter expert on consumer protection regulations and advise other departments including agent oversight, marketing, product, sales, customer service, etc. on regulatory requirements related to consumer protection. Oversee error resolution and disputes process in compliance with Regulation E, Subpart B. Create and/or enhance consumer protection training customized for employees and agents. Work with quality assurance functions to test various aspects of the consumer protection function. Review marketing materials and new product specifications for any UDAAP concerns; maintain documentation related to approval processes. Review and approve pre-order confirmation and receipt changes. Working with exams and audits personnel, serve as primary point-of-contact for consumer protection matters. Chair Consumer Protection Compliance Committee; provide regular updates on consumer protection updates to senior management and the board of directors. Qualifications Bachelor---s degree in business, accounting, finance, political science, legal studies, or a related field Strong knowledge of consumer protection regulations applicable to international remittance companies; including, at minimum, Regulation E/Electronic Funds Transfer Act and state money transmission regulations. Knowledge of international consumer protection and privacy regulations a plus. Minimum of 3 years of experience managing consumer protection compliance of international money transfers. Demonstrated organizational, interpersonal and time management skills Ability to create and execute project plans and to manage multiple projects simultaneously Proficient knowledge and demonstrated ability in the Microsoft Word, Excel and PowerPoint Ability to travel approximately 10% domestically and internationally Excellent verbal and written communication skills in English; Spanish a plus Company Description With a worldwide network of 507,000 locations in 160 countries, we continue to make the world a smaller place by closing distances between families and their loved ones through world-class money transfers. We also offer bill payment, mobile top-ups, prepaid debit cards, check cashing, and money orders. With every service that we provide, we work hard to provide the most positive experience possible. To learn more about Ria and our brick-and-mortar locations, please visit riafinancial.com.

Keywords: Ria Financial, Buena Park , Consumer Protection Manager, Executive , Buena Park, California

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