Key Account Manager
Company: IDC Logistics
Location: Buena Park
Posted on: June 24, 2022
Job Description:
Position SummaryThe Key Account Manager is responsible for
providing the customer with planning and forecasting as well as
measuring and reporting KPIs related to the warehouse business. -
-This position is responsible to assure the smooth flow of the
customer's product and troubleshooting of problems and delays as
they arise. - -This position has daily interface with the customer
and is fully integrated into the operation. -Job
Responsibilities
- Lead KAM initiatives and work to establish accounts
- Establish, document and maintain standard operating
procedures
- Establish and maintain key account plan and develop strategy
for growth
- Work with finance to ensure client P&Ls are accurate
- Act as the liaison between customer's operations and management
teams
- Generate and analyze statistical information to facilitate
planning of new programs/opportunities.
- Develop Key Performance Indicators (KPI) to enhance and monitor
operations.
- Assess operational performance, perform root cause analysis,
and propose solutions.
- Lead peak season flow management and planning efforts between
customer and iDC
- Work with customer to resolve invoicing and payment
discrepancies
- Monitor volume forecasts, pro-actively communicate any changes
to the forecast for each facility that may impact the
business.
- Work to develop strong relationships with the customer and lead
efforts to resolve any outstanding challenges.
- Lead commercial development related opportunities as well any
changes in customer's business processes or contacts.
- Leads sales initiatives and follows up on leads as
required.
- Manages the -consultative pitch process from beginning to end
including development of custom presentations and proposals
- Represents Company at industry meetings to promote
products/services
- Leads special projects committees/assignments as required
-Minimum Required Qualifications
- Bachelor's degree plus three or more years of warehouse
experience.
- 8+ years of relevant experience
- Experience managing strategic customers
- History of strong sales performance achieving both annual
revenue and gross profit targets
- Able to inspire the trust of others, works with integrity and
upholds organizational values.
- Ability to identify and resolve problems in a timely manner,
gather and analyze information skillfully and develop alternative
solutions.
- Ability to organize and manage multiple priorities.
- Ability to travel to meet with operation management team, ocean
carriers, ports and dray partners as needed.
- Travel Local, and National- Frequent Visits to customer -
-Skills/Abilities
- Excellent verbal and written communication, planning and
organizing skills
- Strong leadership, relationship management, and problem-solving
skills
- Must possess excellent customer service skills and be able to
work with a variety of people and personalities.
- Multi-tasking with quick pivots from task to task with changing
business needs
- Firm execution of loosely-defined projects and process
improvement changes
- Productive within a team environment
- Close attention to detail
- Must be able to adapt and flex to a changing environment
iDC Logistics Inc. is committed to providing equal employment
opportunities to all employees and applicants without regard to
race, religion, color, sex, national origin, citizenship status,
uniform service member status, age, disability, sexual and gender
orientation, genetic information or any other protected status in
accordance with all applicable federal, state and local laws. This
commitment extends to all aspects of the company's employment
practices including, but not limited to, recruiting, hiring,
promoting, transferring, compensation, benefits, training, leaves
of absence, termination, and other terms and conditions of
employment. -This job description is intended to set forth the core
functions required for this position and describe the general
nature of the work performed by employees in this position. -It may
not contain a comprehensive inventory of all duties,
responsibilities, and qualifications required of employees to do
this job. -Employees may be assigned additional responsibilities as
necessary. -The Company reserves the right to revise this job
description at any time and to require employees to perform other
tasks as circumstances or conditions of the Company's business,
competitive considerations or the work environment changes. -
-
Keywords: IDC Logistics, Buena Park , Key Account Manager, Executive , Buena Park, California
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