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Product Manager

Company: Ria Money Transfer
Location: Buena Park
Posted on: January 12, 2022

Job Description:

The Product Manager is responsible for working closely with our business stakeholders in sales, finance, operations, and compliance to understand their needs for new and existing value-added enhancements and services offered through Ria's Web point of purchase. The Product Manager will be instrumental in understanding the market, Ria's customers, point of sale users, identifying gaps in the current offering, defining product requirements, and executing the company's strategic direction.

Responsibilities:
Define and document product enhancements, new services, and guide products from concept to launch.
Develop detailed business requirements and UX wireframes based on input from key business partners, customer insights, and internal and external technical SMEs.
Define product rollout and support strategy on new product launches and enhancements.
Develop product training and educational materials for product launches and new enhancements.
Engage closely with Ria development teams and vendors to develop and prioritize product roadmap and deliver product requirements on time for inclusion on the system release calendar.
Conduct periodic product adoption and usability research via field visits, usability studies, meetings with internal customer support teams and incorporate research findings into product enhancements and roadmap.
Develop product training and educational materials for product launches and new enhancements.
Define measurable feature KPIs and monitor feature performance and product operational soundness.
Qualifications - External
Minimum Qualifications:
Bachelor's degree in a business or technical background; graduate work or relevant business experience preferred.
4+ years of product management experience, preferably in financial services, banking, or e-commerce. Brick and mortar retail experience is a plus.
Demonstrating the ability to gather user requirements and convert them into a winning product vision.
Demonstrated experience defining user experience flows, developing user interface wireframes, and customer experience requirements.
Experience with go-to-market strategies and execution of product launches.
Excellent communication skills, both written and oral, and experience working effectively with senior leaders, peers, and direct reports; multi-lingual a plus.

Keywords: Ria Money Transfer, Buena Park , Product Manager, Executive , Buena Park, California

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