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Director, Workforce Management

Company: Cedar Fair, L.P.
Location: Buena Park
Posted on: May 7, 2020

Job Description:

The position will lead the project manager for the introduction and launch of the Kronos workforce management and time and attendance platform.-- Post implementation this position will serve as the team leader and functional expert for the system, and be responsible for system upkeep and user training.This position is responsible for the forecasting and reporting of staffing needs. The position will forecast and report on business metrics and directs the scheduling process to ensure that the appropriate staffing requirements are met for the park.-- The position will oversee all compliance and work with Internal Audit, HR, and payroll to ensure all policies and procedures are upheld.--ResponsibilitiesWork with park management teams to ensure the park is maximizing guest service and profitability through the efficient use of labor.Oversee labor scheduling processes and provide cross functional support to other departmental managers in the areas of forecasting and reporting. Provide recommendations for improvements based upon reports.Monitor productivity of labor force utilizing the WFM system, reporting, and dashboards and provide feedback to operating divisions and General Manager.Analyze historical trends and future projections to create forecasting, scheduling, and staffing plans.Work with management teams to oversee workforce optimization programs to ensure innovation and standardization of best practices across all divisions.Serve as the WFM system owner, working with the vendor and Corporate Director of WFM and WFM System Administrator on system issues and upgrades.Define key metrics to provide managers a solid understanding of business performance.Establish reporting methods around key metrics related to WFM and ensure KPI's are met.Stays current on internal work processes, policies, and procedures and identifies recurring problems around them; contributes ideas on ways to resolve problems.Analyze and manage associate training and certifications, adjusting as needed to ensure staffing levels are achieved.Work with internal audit, HR, and management teams to ensure compliance standards are being met.QualificationsBachelors degree from accredited four year college/universityFive plus years relevant experience working in a leadership role (Manager/Senior Manager/Director)--Excellent organizational skillsStrong analytical skills, creating thinking, critical reasoning and intellectual curiosityAdvanced MS Office skills including MS Excel (Pivot Tables/Pivot Reporting, VBA, Macros, VLOOKUP)Strong ability to lead and partner in cross-functional teamsKnowledge of workforce managementAbility to communicate clearly and persuasively both verbally and in writingAwareness of WFM and industry trends and best practices

Keywords: Cedar Fair, L.P., Buena Park , Director, Workforce Management, Executive , Buena Park, California

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