Medical Case Administrator - Glendora, CA

Company: Msccn
Location: Glendora
Posted on: April 1, 2026

Job Description:

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans , Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers . If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" Medical Case Administrator Job Category: Medical Records Full-Time: On-site Glendora, CA 91740, USA Pay or shift range: $22.49 USD to $24.86 USD Description The company is seeking a Medical Case Administrator (Level I) on their Occupational Health team. Working under close supervision, the Medical Case Administrator performs a variety of routine customer support activities in support of a specific project/business/technical unit. Responsible for answering basic routine calls and gathers, collects, records, tracks and verifies data and information from multiple sources, uses software for functional area to schedule appointments and document in the case management systems, and delivers exceptional customer service at all customer touch points. Primary Responsibilities: Answer phones from automated call distribution system Accept, triage, and process basic referred cases from clients via phone, email and/or faxes received Schedule claimant initial appointments including follow-up, and rescheduled appointments, and utilize map applications to ensure scheduling per contract and company guidelines Enter appointment information, notes, and appropriate CPT codes into case management systems Ensure all examinees and providers receive necessary documentation Confirm all consultative reports and diagnostic test results are received and uploaded in the case management system in a timely manner Meet or exceed contract timeliness guidelines in both scheduling and case management systems Perform other duties and responsibilities as assigned Required Qualifications: High School diploma, or equivalent (GED) 1 year of related experience in the healthcare industry Must be able to pass a federal background check and/or obtain and maintain additional clearances as specified by the contract (e.g., NACI, PIV, SMS, TMS). Preferred Qualifications: Basic knowledge and understanding of medical terminology preferred Basic experience with electronic medical scheduling and case management software Ability to effectively manage competing priorities in a fast-paced environment, and superior follow-through skills Ability to work independently and in a team-oriented work environment Possess excellent verbal and written communication skills Excellent customer service skills with ability to critically evaluate and resolve problems Detail-oriented and possess the ability to effectively plan, prioritize, and organize their work Must be self-motivated, and possess exceptional interpersonal skills Intermediate computer skills including MS Office Suite Additional Information: Work ONSITE at Leidos QTC Health Services Headquarters: 2100 E. Route 66 Suite 210 Glendora, CA 91740 Training: 4 to 6 weeks (ONSITE) Shift: Monday - Friday, 7:30 am - 4:00 pm or 8:30 am - 5:00 pm (PST) depending on business need

Keywords: Msccn, Buena Park , Medical Case Administrator - Glendora, CA, Administration, Clerical , Glendora, California