Front Desk Receptionist (Bilingual in Korean/Engli
Company: Rezolut
Location: Buena Park
Posted on: May 16, 2022
Job Description:
Job DescriptionJob descriptionJob TypeFull-time/Part-timeNumber
of hires for this role2Qualifications*
- High school or equivalent (Preferred)
- Customer service: 1 year (Preferred)
- Medical terminology: 1 year (Preferred)
- Computer skills: 1 year (Preferred)Full Job
DescriptionSummary:Under direction of the Lead Clerical, the
primary responsibilities of the Front Desk /Scheduler and
Registration staff are to greet clients, assist visitors with their
needs, perform patient registration, schedule appointments by
interfacing with referring physician offices, patients, and
patients' family members, monitor patient flow, and provide
excellent customer service. *Must speak Korean. Please do not apply
if you do not speak KOREAN.ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Greets customers in a polite and prompt manner.
- Kindly and patiently assists clients by answering their
questions and helping with their requests.
- Ensures necessary information/scripts/paperwork are in order
prior to patients' arrival.
- Accurately completes the registration process, enters patient
information in the RIS and verifies discrepancies in patient
information with patients, clinics or insurance companies as
needed.
- Reviews or completes exam questionnaires with patient as
required.
- Scans appropriate information to patient chart in RIS.
- Check in/out patients, collect payments, and fill out
paperwork.
- Anticipates and provides assistance to accommodate patients
having difficulty ambulating and completing forms.
- Creates detailed notes in patient chart in RIS documenting
pertinent information.
- Maintains patient confidentiality.
- Customer service experience, handling money, and attention to
detail highly preferred.COMPETENCIES:To perform the job
successfully, an individual should demonstrate the following
competencies
- Service Excellence: The Front Desk and Registration staff is
the first impression of the office for patients and their families
and as such, will demonstrate the highest level of customer service
when greeting and speaking with clients. Communicates in a way that
conveys sympathy and respect to a diverse patient and work
population. Takes ownership for determining a customer's needs and
offering ways to help.
- Communication: Rephrases/summarizes what the speaker is saying.
Speaks and writes clearly, concisely and to the point. Makes sure
important information is communicated promptly and accurately.
- Commitment: Demonstrates initiative in completing daily
assignments. Perseveres when he or she feels they have developed an
innovative solution.
- Flexibility: Open to new ways of thinking. Adapts quickly to
new techniques and work methods. Handles multiple priorities
successfully.
- Problem-Solving: Recognizes and communicates problems to the
right person/system. Offers constructive ideas/suggestions for
solving problems.
- Team Player: Collaborates effectively with people at all
levels. Shares new information with employees, physicians, and
support service personnel. Shows flexibility and can shift focus
quickly to accommodate the physicians or other
staff.Qualifications:To perform this job successfully, an
individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of
the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.Language Ability:Ability to read
and comprehend simple instructions, short correspondence, and
memos. Ability to write simple correspondence. Ability to
effectively present information in one-on-one and small group
situations, to customers, clients, and other employees of the
organization. MUST SPEAK KOREAN or CHINESE.Computer Skills:To
perform this job successfully, an individual should have knowledge
of word processing software, internet software, RIS, and
PACS.Education/Experience:High school diplomaJob Type:
Full-timeBenefits:
- 401(k)
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insuranceSchedule:
- 8 hour shiftEducation:
- High school or equivalent (Preferred)Experience:
- Customer service: 1 year (Preferred)
- Medical terminology: 1 year (Preferred)
- Computer skills: 1 year (Preferred)Work Location: One
locationJob Type: Full-time/part-timePay: $18.00 - $20.00 per
hour
Keywords: Rezolut, Buena Park , Front Desk Receptionist (Bilingual in Korean/Engli, Administration, Clerical , Buena Park, California
Didn't find what you're looking for? Search again!
Loading more jobs...